The Consumer Code for Home Builders is a programme designed to provide protection and rights to buyers of new build homes.
This program sets out mandatory requirements that home builders must follow to ensure high standards of construction and customer service. By adhering to the Consumer Code for Home Builders, buyers can feel more confident in their purchase and have peace of mind knowing that they are protected by these established guidelines. This programme aims to promote transparency, accountability, and fairness in the home building industry, ultimately benefiting both buyers and builders alike.
Consumer Code
A vulnerable customer is defined as “someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.”
Ascent Homes strives to ensure that we treat all of our customers fairly. We will ensure when we are dealing with people with vulnerable circumstances to take account of such vulnerability to ensure that the way that we sell and provide our services does not cause them detriment. We are aware of our responsibilities towards all of our valued customers, especially those who may be vulnerable due to their circumstances.
