Customer Care

We have created an easy to follow guide for reporting any issues you may have with your new home. please click the download button below.

In an emergency please contact: 
01670 528442

Email: customercare@ascent-homes.co.uk

SO WHAT IS CLASSED AS AN EMERGENCY?

• Complete failure of the heating system
• Complete failure of the hot water system or both heating and hot water*
• A water leak which cannot be contained
• Complete failure of the electrics *
• Blocked Drains
• Lock not working on a ground floor door
• Alarm system not working
• Roof leaks – if this is caused by storm damage please call your building insurance company in the first instance **

 * Before reporting an Emergency please ensure the issue is not due to a local power cut or gas failure.
** Please Note that Health & Safety regulations prevent anyone working on a roof during adverse weather conditions or in darkness.